Fleet Management System
With the ability to log breakdowns and request callouts online, there is no longer the need to make a phone call to report a problem. Once a job is registered online, the operations team issues it to a mobile engineer who will then action and arrange to resolve the problem.
The ‘Fleet Summary’ section allows the customer to monitor progress of any issues, providing a live indication of the estimated time of arrival of the engineer as well as an update on the status of the job and can also send to the customer via email, if required.
Live information is fed into the FMC website from the engineer’s tablet whenever they visit site with all maintenance records being updated in real time. Bespoke FMS reports provide essential data on customer’s equipment, including uptime, utilisation and other Key Performance Indicators (KPI’s).